• Do you have a question or problem with information in the study material?
• Is there a problem with the exams? Facts, figures, spelling, and/or the information that was provided?
• Do you have questions or concerns about your certificates?
• Do you need to post a complaint?
• Does your question or comment have anything to do with real estate testing or study information provided on this system?

If you answered yes to any of the questions above, please click on the contact link at the top of the screen. All real estate related issues must be taken up with the school administrator. Employees in Technical Support have no knowledge of real estate issues, only software issues.

However, if your question is because you are receiving error messages, or the system is not functioning as it is designed, check to make sure you have followed the steps below.

1. Cookies must be turned on in your browser. Are your cookies on?

2. Restart your computer and try again. Sometimes a computer that has been on for a while will start acting strangely, especially if you're using Internet Explorer as your web browser which has proven to be unsafe, unreliable, and allows malicious web sites to install spyware, adware, and other software that will eventually bring your computer to a halt (see number 3).

3. If restarting your computer does not resolve the problem, try installing Firefox, the safest, fastest, and most secure web browser in existance. The download is free.

4. If your computer is still not working properly, running slow, popping up advertisement windows, etc., do a full virus scan and a spyware check. Free spyware tools, such as Spy Sweeper, are available online.

You may call 1.866.948.7246 to speak with a member of our staff if your technical support question can not be researched and answered via email.