Thursday, July 20, 2017

Technical Support

If you are having technical problems with our website, please first check the following items:

  1. You are running the latest released version of your web browser

  2. Ensure that any Popup Blockers you might have are turned off.

  3. Ensure that JavaScript is turned on. (note: All of the browsers listed above come with JavaScript enabled and turned on, only in rare cases is this ever turned off.)
    If you click the button below and nothing happens at all, then in all likelihood JavaScript is turned off.

  4. Delete the Temporary Internet Files or Web Browser Cache.
  5. Restart your computer.

If you are running Internet Explorer and you cannot see any scroll bars in the course window please enable compatibility view to see if that resolves the issue.

If no pop-ups are being blocked, JavaScript is enabled, Temporary Internet Files are cleared, and your computer has been restarted and you are still experiencing the issue, please fill out the following form and someone will be in contact with you.
Please note: We will try to respond to your request as quickly as possible. Please allow up to 1 business day to respond.

Please describe the steps that we can follow to reproduce the problem in detail.

To TrainAgents Technical Support
Your First and Last Name
Your Email Address
What steps should we take to see what you are seeing?
Example:
1. Login and go to My Courses
2. Click on Fundamentals Course
3. Click on any lesson
What was the error message?
Please Copy the Message on the Screen and paste it here:
Example:
Error 27165 - Unable to locate specified resource
at System.Net.WebStuff.Technobabble at line 24
Click Here then highlight and copy the entire Browser Information page and paste it into this field.
Note:
After you click the link above a popup window will appear with a bunch of technical information about your browser. Click on the popup page (in the whitespace area around the text), then press CTRL-A to select the entire page, and then press CTRL-C to copy the page. Switch back to this page, then click in the field to the right and press CTRL-V to paste the page contents into this box.
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